Product updates and what's new

Each product user now has a single always-open chat with your team — no claiming, closing, or multiple threads.

• One conversation per widget user; Chat tab opens that thread directly
• Editors and above can reply or message any user
• Removed claim, close, delete, and reopen flows
• Auto-reply sends only when a user’s chat is first created

Curate FAQ entries for your widget and answer user-submitted questions from a dedicated inbox.

• Questions inbox for editor+ to answer end-user questions
• Project settings to enable the module and manage FAQ entries
• Widget Questions tab with FAQ accordion and ask-a-question form
• Public API for widget question submissions
• FAQ entries included in embed config

A shared kanban board to move feedback, bugs, and ideas through your workflow — with search, filters, and team assignment.

• New Triage page with drag-and-drop columns across all feedback types
• Search plus multi-select filters for type and assignee (including Unassigned)
• Assign teammates to items from triage or the inbox feeds
• Assignment notifications open the right project and item in triage
• Assigned-to filtering on Bugs, Ideas, and General feedback feeds